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How to Calculate the Full ROI of Improving Your Fraud Prevention

As you plan your budget for 2016, you may be considering investing in a fraud prevention upgrade. Many financial institutions are doing just that — especially in light of increased risk from the vast amount of data in fraudsters’ hands, the proven ineffectiveness of authentication, and the impending availability of same-day ACH, which will further increase fraud risk.

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Are You Where Your Customers Are? They’ve Moved On.

By Barry Lamm Think about how you connect with your colleagues, your friends and your family. Chances are, when you can’t be with them face-to-face, your preferred method of connecting…

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What It Means to Be Flexible

By Pratik Patel In today’s world, “personal” doesn’t always mean “in person.” Financial institutions are under pressure to create relevant, connected, personalized experiences that their customers and members now expect…

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Two Ways to Turn DIY into ROI

Innovation via technology in personal finance has impacted experiences, from how consumers deposit checks to how they manage their investments in real time. At Intuit, one of the trends we…

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How to Serve Smaller Businesses for Bigger Profit

By David Potterton Traditional business banking services for larger companies have been a profitability mainstay for many financial institutions, but this typically isn’t the case for the small-business segment. In this…

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Closing the Gaps in Meeting Basic Customer Expectations

By Paul McAdam Customers are frustrated with their banks. While over 70 percent of retail banking customers are satisfied with their banks, only 23 percent believe that banks are meeting…

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How Banking Can Wear the Smart Watch Well

Quick access to financial information right when you need it. That core premise of mobile banking could get a big boost from the emerging wearable tech market in the next few years as more consumers embrace the convenience of at-a-glance notifications and actions.

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Mythbusters: Millennials and Their Finances

Millennials are uninterested in their financial futures. Right? Wrong. According to a recent survey from iQuantifi, a virtual financial advisor, found that millennials actually think about the future of their finances. Where they come up short? Having a comprehensive financial plan.

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New Tech for Old Folks

Reprinted with permission from Banking.com Here’s a fun little stat from across the pond: The oldest customer of financial services conglomerate HSBC to have downloaded its banking app is aged…

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Wearables: Soon to be required?

The level of hype surrounding wearable technology almost seems undeserved, particularly given the relative lack of adoption. Sure, there are cool new devices emerging on a regular basis, the early adopters are like kids in a candy store, and it’s already had a big effect in activities like fitness. But for a discipline that’s actually been around for quite a while—an eternity in tech time—it’s surprising how few people have embraced the new capabilities.

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