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From Omni-Channel to Omni-Cliché: Don’t Define, Just Engage

Mobile. Cloud. Big Data. The Internet of Things. Some technology buzzwords become so embedded in the lexicon they reach cliché status at warp speed. It’s not that the concepts themselves aren’t valid—in fact, they’re absolutely vital. However, they’re also so broad they mean everything and nothing at the same time. That’s perfect for industry observers and bloggers looking to pontificate, but totally boring for those of us actually in the trenches. And so it is with omni-channel...

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Welcome to Network 2015: A special message from José Resendiz.

Innovation is a state of mind. Whether it’s applied to the real-world stories of our lives, or the exceptional online experiences we strive to create, innovation is what drives us to make the future our own. Check out my story to see innovation at work.

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Posts from last year's 2014 Innovation Conference

The Unexpected Impact That Client Behavior Can Have on Achieving Business Goals

Guardian Analytics is well-known for using behavioral analytics to prevent banking fraud. But how does modeling account holder behavior lead to achieving your higher-level business objectives? That’s what I’ll discuss…

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Can Social Media Be Your New BFF?

By Nicole Sturgill, Research Director, CEB TowerGroup Financial services executives are finally coming around on the benefits of social media. In CEB TowerGroup’s 2013 Technology Adoption and Investment Survey, one-third of…

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Holistic Fraud Prevention: Transforming the Customer Experience

Financial institutions are on a continual quest to improve customer engagement in order to drive increased transactions, account balances, loyalty and, ultimately, profitability. Online banking customers have become more profitable,…

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Online and Mobile Account Opening

By Jeanne Capachin At the upcoming Digital Insight Innovation Conference, I’ll be presenting new research on the future of account opening. One aspect that I labored over in this research was…

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Instant Focus Groups: Hear the Voice of Your Customers

Our 2014 conference will include three focus groups that each will capture insights from a distinct age group: Millennials, Gen X and Baby Boomers. By attending all three sessions, you’ll…

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Why Banking Needs Even More Disruption

There’s no question that in our business we’ve seen more than a few ‘disruptive’ technologies. You could even argue that the entire industry has become conditioned to the notion of…

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Innovation at Work: A Glimpse Inside Finovate

By Jose Resendiz, Vice President of Product Management, Experience Design and Business Development, Digital Insight Digital Insight is a dynamic organization with a commitment to innovation and being the leader…

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Innovation in Action: The D4D Difference

By Matt Homier, XD Team Lead and Innovation Catalyst Steward, Digital Insight We’ve seen a lot of change here at Digital Insight, but one thing hasn’t changed: Innovation and Design for…

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